Reptile Questions
Ask about availability, species, care requirements, or preparing your enclosure before ordering.
Have a question about a reptile, an existing order, delivery scheduling, local pickup, or our health guarantee? Contact our family directly and we’ll help you with the next step.
Local pickup is available by appointment.
We’ll coordinate the pickup details with you directly.
Orders, shipping, care & guarantee questions
We’re here before and after delivery.
Ask about availability, species, care requirements, or preparing your enclosure before ordering.
Need help with payment arrangements, order confirmation, or verifying your delivery address? Contact us here.
We can help coordinate delivery dates, tracking, overnight U.S. shipping, international shipments, and local pickup.
If you have a health concern after delivery, contact us promptly with your order details and any supporting documentation.
Tell us what you need help with and include your order details if you’re contacting us about an existing purchase.