Frequently Asked Questions

Once your order is received, Celestial Reptiles will contact you directly to confirm the order and arrange payment. During this communication, we will also ask you to verify your delivery address again before the reptile is prepared for shipment. This additional verification helps prevent address errors and ensures we have the correct destination for your live-animal delivery.

Payment arrangements are made after your order has been received and confirmed by Celestial Reptiles. We currently accept Chime, Zelle, Venmo, PayPal, Cash App, and Apple Pay. We will provide the appropriate payment information when we contact you regarding your order.

Because we are shipping a live animal, accurate delivery information is extremely important. Even if you entered your address when placing the order, we will ask you to verify it again before shipment. Your reptile will not be registered for shipment until the order and delivery information have been confirmed.

Yes. All live reptile shipments within the USA are shipped overnight for next-day delivery. We primarily use FedEx Priority Overnight and UPS Next Day Air. Trusted private couriers may also be used when necessary.

Yes. International shipments are coordinated according to the destination and applicable shipping requirements. Trusted private couriers and specialized transportation services may be used when appropriate, and required documentation is handled according to the destination and species.

Yes. Delivery arrangements can be coordinated around your availability so your reptile is scheduled to arrive on a day when someone will be home to receive it.

You will receive tracking information as soon as your reptile is registered for shipment, allowing you to follow the shipment and prepare for its arrival.

Yes. Someone should be present to accept the reptile at the verified residential delivery address and the package should be opened promptly after delivery.

Yes. Celestial Reptiles is based in Michigan, and local pickup can be arranged by appointment.

Yes. Eligible reptiles shipped by Celestial Reptiles are covered by our Live Arrival Guarantee. Arrival-related health concerns must be reported within 72 hours of delivery with the order information and reasonable supporting documentation.

Yes. The Buyer agrees to have the reptile examined by a qualified reptile or exotic-animal veterinarian within 72 hours of receiving the animal, at the Buyer's expense. Significant health concerns should be reported to Celestial Reptiles within that same period with the relevant veterinary documentation.

Reptiles purchased from Celestial Reptiles are guaranteed for three months from the date of delivery against qualifying fatal or life-threatening congenital or pre-existing conditions that adversely affect the health of the animal. Coverage depends on veterinary findings establishing that the qualifying condition was congenital or existed before the sale.

If the Buyer believes the death resulted from a covered congenital or pre-existing condition, a licensed veterinarian must perform a necropsy to determine the cause of death. The initial veterinary examination and necropsy are at the Buyer's expense. Celestial Reptiles may request additional records or a second veterinary opinion; if we request an independent second opinion, we will cover that additional evaluation.

For an approved claim, the Buyer may choose an eligible replacement reptile of equal value, subject to availability, with replacement shipping paid by Celestial Reptiles, or a full refund of the original purchase price of the affected reptile. If a higher-value replacement is selected, the Buyer is responsible only for the difference in price.

Have an appropriate enclosure completely prepared before delivery, including species-appropriate temperature, humidity, lighting, substrate, food, water, hides, and other required habitat features. Research the specific care requirements of your reptile before it arrives.

Yes. We welcome both experienced keepers and first-time reptile owners. We encourage new owners to research their chosen species carefully and have the complete enclosure ready before delivery.

The guarantee is intended for qualifying congenital or pre-existing serious health conditions. It does not ordinarily cover conditions caused after delivery by improper temperatures or humidity, inappropriate housing, dehydration, improper feeding, accidents, exposure to sick animals, failure to follow reasonable veterinary treatment, or other husbandry-related causes.

Yes. Celestial Reptiles is a family-owned reptile business based in Michigan. We focus on personal service, responsible reptile ownership, and clear communication throughout the ordering and delivery process.

The health of the reptile takes priority over a shipping date. If weather or transportation conditions make shipment unsafe, Celestial Reptiles may recommend postponing shipment or arranging an alternative delivery method.

Contact Celestial Reptiles as soon as possible and provide your order information along with clear photographs, video, veterinary findings, or other documentation relevant to the concern. Early communication gives us the best opportunity to review the situation and help.